Privacy Policy

Our Commitment to Privacy

At cyralovenithqa, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

We believe in transparency about our data practices and your rights regarding your personal information.

Information We Collect

We collect information you provide directly to us and information automatically collected through your use of our services:

• Contact information including name, email address, phone number, and mailing address
• Financial information relevant to consultations, such as income ranges and general asset information
• Communication preferences and consultation history
• Website usage data, including pages visited, time spent, and interaction patterns

How We Use Your Information

We use the information we collect for several legitimate business purposes:

• To provide financial planning consultations and related services
• To communicate with you about appointments, services, and account information
• To improve our services and website functionality
• To send you relevant information about financial planning topics (with your consent)
• To comply with legal obligations and protect our legitimate business interests

Legal Basis for Processing

We process your personal information based on several legal grounds:

Primary Legal Basis: We process your data on the basis of consent and legitimate interest.

We obtain your consent for marketing communications and use legitimate interest for service delivery, website functionality, and business operations necessary to provide our services.

How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• With service providers who assist in delivering our services, such as scheduling platforms or communication tools
• When required by law, legal process, or to protect our rights and safety
• With your explicit consent for specific purposes
• In connection with a business transaction, such as a merger or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include encrypted data transmission, secure data storage, access controls, and regular security assessments. However, no method of transmission or storage is 100% secure.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access and receive a copy of your personal information
• Right to correct inaccurate or incomplete personal information
• Right to request deletion of your personal information
• Right to receive your personal information in a portable format
• Right to object to certain processing of your personal information
• Right to withdraw consent for consent-based processing

Cookies and Tracking

We use cookies and similar technologies to enhance your website experience and analyze usage patterns.

You can control cookie settings through your browser preferences or our cookie consent banner.

For detailed information about our cookie practices, please see our Cookie Policy. Cookie Policy

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

Retention periods vary based on the type of information and the purpose for which it was collected, typically ranging from 3 to 7 years for financial consultation records.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it promptly.

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International Data Transfers

Your information may be processed and stored in countries other than your own, including Australia and other jurisdictions where our service providers operate.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.

We will notify you of significant changes by posting a notice on our website or sending you a direct communication.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us using the information provided below.